Communicating with challenging clients

Pauline Irving

Diane Hazlett

pp. 260-285

in: Ann Long (ed), Interaction for practice in community nursing, Basingstoke, Palgrave Macmillan, 1999

Abstrakt

‘There is no way you can make difficult people change and suddenly become sweet and amenable. Such change can only take place when the individuals concerned desire it and work towards it. So, if you can’t change them, the only thing you can do is change your own reaction to them.’